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Refund Policy

REFUND POLICY

Honey & Haze Social Club

Effective Date: 9/8/2025
Last Updated: 9/8/2025

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OVERVIEW

At Honey & Haze Social Club, we strive to provide exceptional event experiences. We understand that sometimes circumstances change, and we've designed our refund policy to be fair to both our clients and our business operations. Please read this policy carefully before booking your event.

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BOOKING AND PAYMENT STRUCTURE

 

Initial Payment

  • 100% deposit required at time of booking to secure your date

  • Deposit is non-refundable less than 72 hours from event

 

Payment Processing

  • All refunds will be processed using the same payment method as the original transaction

  • Refunds typically take 3-5 business days to appear in your account

  • Processing fees (3%) are non-refundable in all circumstances

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CLIENT-INITIATED CANCELLATIONS

 

Cancellation Timeline and Refunds

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More than 7 Days Before Event

  • Refund: Full amount paid minus 3% processing fee

  • Reason: Allows adequate time to rebook the date and avoid supply purchases

  • Process: Contact us immediately to initiate cancellation

3-6 Days Before Event

  • Refund: 50% of total event cost

  • Reason: We've likely purchased perishable items and dedicated preparation time

  • Non-refundable: Deposit and any custom/special-order items

Less than 72 Hours Before Event

  • Refund: No refund available

  • Reason: All preparations completed, supplies purchased, and staff scheduled

  • Exception: See Emergency Circumstances section below

 

Partial Service Changes

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Guest Count Reductions

  • More than 48 hours notice: Refund difference if package changes

  • Less than 48 hours notice: No refund for reduced guest count

  • Reason: Food and materials already purchased based on original count

Package Downgrades

  • More than 72 hours notice: Refund difference between packages

  • Less than 72 hours notice: No refund for package changes

  • Add-on removals: Refundable if more than 48 hours notice

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COMPANY-INITIATED CANCELLATIONS

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Our Responsibility

If Honey & Haze Social Club must cancel your event, you will receive:

Full Refund Situations

  • Staff illness or emergency

  • Severe weather conditions (outdoor events)

  • Unforeseen business emergencies

  • Supply chain failures beyond our control

Refund Process

  • 100% refund of all payments made

  • Priority rebooking at your convenience

  • Additional compensation may be offered for significant inconvenience

What We're Not Responsible For

  • Hotel, travel, or other expenses you've incurred

  • Opportunity costs or other indirect damages

  • Costs related to invitations already sent

 

EMERGENCY CIRCUMSTANCES

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Qualifying Emergencies (Client)

We may offer partial refunds or rescheduling options for:

  • Medical emergencies (hospitalization, serious illness)

  • Death in immediate family

  • Natural disasters affecting your area

  • Mandatory travel restrictions (government-imposed)

Documentation Required

  • Medical documentation for health emergencies

  • Death certificates for bereavement situations

  • Official notices for travel restrictions or disasters

Emergency Refund Options

  • Rescheduling preferred: Move to new date within 6 months

  • Partial refund: 50% refund regardless of timing

  • Full credit: 100% credit toward future event (expires in 12 months)

 

WEATHER-RELATED CANCELLATIONS

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Outdoor Events

Severe Weather Conditions:

  • Thunderstorms with lightning

  • High winds (25+ mph sustained)

  • Heavy rain or snow

  • Temperature extremes (below 40°F or above 95°F)

Refund Options:

  • Reschedule to next available date

  • Move indoors if client's home allows

  • Full refund if neither option works

 

Indoor Events

  • Weather typically doesn't affect indoor events

  • Exceptions: Power outages, flooding, or unsafe travel conditions

  • Full refund or rescheduling offered in these cases

 

NO-SHOW POLICY

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Client No-Show

If you are not present at the scheduled event time:

  • Grace period: 30 minutes past start time

  • Contact attempts: We'll call and text multiple times

  • After 30 minutes: Event considered cancelled, no refund available

Access Issues

If we cannot access the venue due to:

  • Incorrect address or access codes

  • Locked premises with no response

  • Unsafe conditions

Resolution: We'll work with you to resolve quickly, but if event cannot proceed as scheduled, standard cancellation policy applies.

 

QUALITY GUARANTEE

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Service Standards

If you're unsatisfied with our service quality:

  • Immediate notification required during or immediately after event

  • Good faith resolution efforts will be made on-site

  • Partial refunds may be offered for legitimate service failures

What's Covered

  • Significant delays in service delivery

  • Missing major package components

  • Food safety issues due to our negligence

  • Staff professionalism concerns

What's Not Covered

  • Personal preference differences

  • Minor timing variations (under 15 minutes)

  • Weather-related inconveniences

  • Issues beyond our control

 

DISPUTED CHARGES

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Resolution Process

  1. Contact us first - Most issues can be resolved quickly

  2. Provide documentation - Photos, receipts, detailed concerns

  3. Good faith negotiation - We'll work toward fair resolution

  4. Formal dispute - Only after attempting direct resolution

Chargeback Protection

  • All sales are final after service delivery

  • Chargebacks for delivered services may result in collection action

  • We maintain detailed service delivery documentation

 

REFUND PROCESSING

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Timeline

  • Approval: Refund requests reviewed within 2 business days

  • Processing: Approved refunds processed within 5 business days

  • Receipt: Funds appear in your account 3-5 business days after processing

Refund Method

  • Same payment method as original transaction

  • Check payments for accounts that cannot receive electronic refunds

  • No cash refunds regardless of original payment method

Documentation

  • Email confirmation sent when refund is processed

  • Reference number provided for tracking

  • Copy of refund receipt available upon request

 

SPECIAL CIRCUMSTANCES

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Repeat Clients

  • Loyalty consideration for clients with multiple bookings

  • Flexible rescheduling options may be available

  • Case-by-case review for unique situations

Large Group Events

  • Custom terms may apply for events over 15 people

  • Graduated refund schedule for significantly large events

  • Special contract terms supersede this standard policy

Holiday and Peak Season Events

  • Modified cancellation periods during peak seasons (Valentine's Day, New Year's Eve)

  • Advanced notice required - cancellation deadlines may be extended

  • Higher deposit requirements may apply

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CONTACT INFORMATION

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To Request a Refund

  • Email: mkharman@honeyandhaze.co with "Refund Request" in subject line

  • Include: Booking confirmation number, reason for cancellation, preferred resolution

Required Information

  • Full name and contact information

  • Original booking date and event details

  • Reason for cancellation request

  • Preferred refund method (if different from original payment)

Response Time

  • Acknowledgment: Within 24 hours

  • Decision: Within 2 business days

  • Processing: Within 5 business days of approval

 

 

ACCEPTANCE

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By booking services with Honey & Haze Social Club, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is subject to change, and any updates will be communicated to clients with active bookings.

 

Questions about this policy? Contact us before booking to ensure you're comfortable with these terms.

 

 

This refund policy works in conjunction with our Terms of Service. In case of conflicts, the most restrictive terms apply.

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